Privacy Policy

Tellioh is a storytelling platform built for families. We help parents and grandparents create personalized stories, audio narrations, and illustrated scenes — memories that families keep forever.

We take privacy seriously, and we take it especially seriously because families share children's names, photos, and voices with us. This policy explains — in plain language — what information we collect, how we use it, and the strong protections we put around it.

If you have questions at any time, please reach out: support@tellioh.app.

Account information. When you create an account, we collect your name and email address. Your password is hashed using industry-standard cryptography — we never store it in plain text and cannot read it.

Children's information (entered by parents). To personalize stories, parents or guardians may enter a child's first name, age, and interests. This information is entered by the adult — never directly by the child. Children under 13 do not create their own accounts.

Stories. We store the stories we generate, including story text, audio narration files, and the preferences you set for each story. These belong to your family.

Family Photo Magic. If you use the Family Photo Magic feature, you may upload family photos, including photos that contain children's faces. These photos are stored in Cloudflare R2 cloud storage, scoped exclusively to your family's account — no other account can access them. Your photo is sent to OpenAI's API twice: first to a vision model to generate a plain-text scene description, and then to an image-editing model (so the illustration keeps your family's real likeness) to produce the illustrated version. OpenAI's API does not use data submitted through it to train their models, and does not retain it beyond what's needed to service the request. Your original photos are never shared with any other third party, and are never used by Tellioh to train AI models. You can delete any photo — and the illustration generated from it — permanently, at any time.

Family Narrators (voice recordings). If you record a family narrator, your voice recording is sent to ElevenLabs to create a personalized cloned voice model for your family only. Voice data is stored securely and is scoped to your family's account, and Tellioh never uses it for anything other than narrating your family's own stories. We have not independently verified ElevenLabs' internal model-training practices for uploaded voice samples beyond what ElevenLabs publishes in its own privacy policy and terms — see ElevenLabs' policies for their side of this. When you delete a narrator, Tellioh deletes the voice recording and the cloned voice model from ElevenLabs, and verifies the deletion actually took effect before confirming it to you.

Usage data. We collect information about how you use Tellioh — pages visited, features used, stories created — to understand how to improve the product.

Payment information. Payments are processed by Stripe. Tellioh does not store your card number, CVV, or full payment details.

We use the information we collect to:

• Generate personalized stories based on your inputs
• Play back narration in your family's chosen voice
• Deliver Keepsake Book orders to the address you provide
• Send account confirmations, receipts, and subscription emails
• Improve the platform based on how families actually use it

Family photos. Photos you upload are stored in Cloudflare R2 in a storage bucket scoped exclusively to your account. No other Tellioh account can access your photos. When you use a photo, it is sent to OpenAI's API in two steps: a vision model first reads the image and returns a text description (people, setting, mood), and then an image-editing model uses the original photo itself — so the illustration keeps your family's real likeness — to paint the illustrated scene. OpenAI's API does not train on data submitted to it and does not retain it beyond servicing the request. Photos are retained until you delete them or close your account.

Voice recordings. When a family member records a narrator, that recording is sent to ElevenLabs to generate a personal cloned voice model for your family's own use. The recording and resulting voice model are stored securely and tied to your account alone. Tellioh never uses your voice data for anything beyond narrating your own family's stories, and never shares it with anyone outside the ElevenLabs cloning request itself. We rely on ElevenLabs' own published privacy policy and terms for how they handle data on their side — we have not independently audited ElevenLabs' internal training practices, and encourage anyone with concerns about that to review ElevenLabs' privacy policy directly.

Deletion. When you delete a photo, the original file, all derived illustrated scenes, and all story references to that photo are deleted immediately and permanently. When you delete a narrator, the original recording, the voice model, and all generated audio using that voice are deleted immediately and permanently. Deletion cannot be undone.

Users in the following states should review this policy with particular care:

• Illinois — Illinois Biometric Information Privacy Act (BIPA)
• Texas — Texas Capture or Use of Biometric Identifier Act (CUBI)
• Washington — Washington My Health MY Data Act

By uploading voice recordings or photos of faces, users in these states consent to the collection and use of biometric identifiers as described in this policy. Families in these states may contact us at any time to request deletion of all biometric data.

Tellioh is designed for parents and guardians to use on behalf of their children. Children under 13 should not create their own Tellioh accounts. Parents create accounts; children use Tellioh under the parent's account and supervision.

We do not knowingly collect personal information directly from children under 13. All information about children — name, age, interests, appearance details for story personalization — is entered by the parent or guardian.

If we become aware that a child under 13 has created an account without parental consent, we will delete that account and all associated data promptly.

Parents may review, update, or delete all information about their children at any time by using the account settings in the app or by contacting us directly.

We work with a small number of trusted service providers, each with a specific, limited purpose:

• OpenAI — your family photos (for illustrated scene generation) and story text generation. Used only to service that specific request; not used to train OpenAI's models.
• ElevenLabs — voice recordings for narrator cloning, used only to build your family's private cloned voice.
• Printify — your shipping address for Keepsake Book orders only. No other personal data is shared.
• Stripe — payment processing. Tellioh does not store your card data.
• Cloudflare — our infrastructure and secure cloud storage provider.

• Account data — retained while your account is active, and for 30 days after account deletion to allow recovery
• Stories — retained until deleted by your family or account closure
• Photos — retained until deleted by your family or account closure
• Voice recordings — retained until deleted by your family or account closure

After account deletion, all data is permanently removed within 30 days.

• Access your data at any time from your account settings
• Delete individual stories, photos, or narrators at any time
• Delete your entire account and all associated data
• Request a copy of your data by emailing support@tellioh.app
• California residents have additional rights under the California Consumer Privacy Act (CCPA)
• Families in Illinois, Texas, and Washington may request deletion of biometric data at any time

We use essential cookies to keep you logged in and to remember your preferences. We use basic analytics to understand how families use Tellioh so we can improve it.

We do not use advertising cookies or third-party tracking tools designed to follow you around the web.

Have a question about your data, or want to make a request? We're here.

Email: support@tellioh.app

We aim to respond to all privacy-related requests within 5 business days.

If we make a material change to this policy — something that affects how your data is used in a meaningful way — we will notify you by email before the change takes effect. You'll always have the chance to review changes and, if you disagree, delete your account.

Minor updates (formatting, typos, clarifications that don't change meaning) may be made without notice.